Refund policy

Return & Refund Policy

At Auré Beauty Co., your satisfaction is our priority. We want every customer to have a positive shopping experience, and we are committed to assisting you with any issues regarding your order.

Please review our return and refund policy below.

Return Eligibility

We accept return requests within 14 days of receiving your order.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, with its original packaging included.

To begin a return request, please contact us at:

shop.aurebeautyco@gmail.com

Please do not send any items back without contacting us first. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order once it arrives and contact us as soon as possible if your item is damaged, defective, or if you received the wrong product.

To help us resolve the issue quickly, please provide photos or videos showing the problem with your item.

If your claim is approved, we will work with you to provide an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, including beauty and personal care tools.

We also cannot accept returns for:

* Items that have been used or damaged after delivery
* Items without original packaging
* Sale items or gift cards

If you are unsure whether your item qualifies for a return, please contact us before sending your request.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Return instructions, including the return address, will be provided after your return request has been reviewed and approved.

Exchanges

At this time, we do not offer direct exchanges.

If you receive a damaged, defective, or incorrect item, please contact our support team and we will review your request and provide the best available solution.

Refunds

Once your return request has been approved and reviewed, we will notify you regarding the status of your refund.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

shop.aurebeautyco@gmail.com

Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we may be unable to cancel or modify it.

For any questions regarding returns or refunds, please contact us at:

shop.aurebeautyco@gmail.com